6. Advanced Features

1. Telehealth Automation

Our platform integrates end-to-end telehealth workflows including:

• Automated patient intake and pre-screening logic

• Secure video consult scheduling with licensed providers

• Note-taking and treatment plan upload post-consultation

All interactions are HIPAA-compliant, timestamped, and logged to ensure auditability and care continuity.

2. Prescription Routing System

Once approved by a licensed provider, prescriptions are routed via a built-in, pharmacy-partnered fulfillment system.

• No manual paperwork needed

• Fully compliant with state-specific telehealth and controlled substance dispensing regulations

3. Real-Time Dashboard & Status Monitoring

Patient Coordinators have access to a real-time status dashboard displaying Form completion progress.

This enables proactive support without revealing personal health records or breaching PHI boundaries.

4. Referral Tracking & Commission Engine

Coordinators can generate referral links and track commissions inside the platform.

• Each referral is time-stamped and attributed by unique Coordinator ID

• Payouts are issued automatically within 7 business days of prescription approval and fulfillment

• Historical earnings can be reviewed and exported for personal recordkeeping

5. Secure Messaging & Escalation Routing

Secure messaging routes escalations to the appropriate department — e.g.,

• Medical questions to Providers

• Platform issues to Support

• Contract or payment inquiries to Operations

7. Audit Trails & Access Logs

Every user interaction — logins, form edits, consult views, and prescription actions — is logged and stored for legal compliance.

These logs are not visible to users but are retained in the event of:

• Regulatory review

• Security breach

• Internal investigation